I lost my trip after signing in
Trips you plan before signing in are linked to your account the first time you sign in on that device. If a trip seems missing, make sure you're signed into the same account, and check the same browser you planned in.
My email code didn't arrive
Give it a minute and check spam. You can request a new code. Make sure the address is typed correctly.
A change didn't show for my group
Refresh the trip. If it still looks out of date, check everyone's on the latest version of the page.
Something else
If you're stuck, send us a support ticket — include what you were doing, what happened, and what you expected, and our team will help.